Privacy policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you. We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation. The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions. For the purposes of this Privacy Policy: • Account means a unique account created for You to access our Service or parts of our Service. • Company (referred to as either 'the Company', 'We', 'Us' or 'Our' in this Agreement) refers to Ooredoo Oman • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. Sultanate Of Oman • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet. • Personal Data the purposes of this section, Personal Data will be understood in accordance with the definition of Personal Information provided in the applicable data legislation ('Relevant Legislation'). We also subscribe to the principles for electronically collecting personal information outlined in the Relevant Legislation. We endeavor to ensure the quality, accuracy and confidentiality of Personal Data in our possession. • Service refers to the Website. • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service. • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). Website refers to Xtremebox • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Types of Data Collected Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: • Email address • First name and last name • Phone number • Carrier • Usage Data We will attempt to limit the types of Personal Data we process to only that to which you consent to or which is otherwise necessary for the performance of our agreement with you (for example, in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, lead generation, MMS and other mobile services). Where we are required to collect data as required by law in order to perform our agreement with you and you do not provide it to Us then we will not be able to enter into an agreement with you or we may need to suspend provision of the Service. To the extent necessary, your agreement to this Privacy Policy constitutes your consent as contemplated in section 69 of the Act and/or Article 7 of the GDPR and the equivalent in other Relevant Legislation (whichever is applicable). Where necessary, we will seek to obtain your specific consent in future instances should we deem same required by law and where your consent herein might not be lawfully sufficient.

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include: • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies. • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read 'Where can I change the settings for disabling, or deleting local shared objects?' available at https://www.adobe.com/products/flashplayer/end-of-life.html#mainWherecanIchangethesettingsfordisabling_ordeletinglocalshared_objects • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be 'Persistent' or 'Session' Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. We use both Session and Persistent Cookies for the purposes set out below: Necessary / Essential Cookies • Type: Session Cookies • Administered by: Us • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. Cookies Policy / Notice Acceptance Cookies •Type: Persistent Cookies • Administered by: Us • Purpose: These Cookies identify if users have accepted the use of cookies on the Website. Performance Cookies • Type: Persistent Cookies •Administered by: Us • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. Marketing and Analytics Cookies • Type: Persistent Cookies • Administered by: Us • Purpose: These cookies use information in relation to your use of other websites together with your responses to ads and emails to deliver ads and promotions that are more relevant to you in addition to optimization and analytics purposes. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy page.

The Company may use Personal Data for the following purposes: • To provide and maintain our Service, including to monitor the usage of our Service. • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. • To manage Your requests: To attend and manage Your requests to Us. • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. We may share Your Personal Data in the following situations: • With Service Providers: We may share Your Personal Data with Service Providers to monitor and analyze the use of our Service, to contact You. • For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of Our business to another company. • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us and as listed on our website. • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. • With other users: when You share Personal Data or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile. • With Your Consent: We may disclose Your Personal Data for any other purpose with Your consent.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties (such as service providers necessary for the provision of the Service) involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

A user has the right: • Of access to their Personal Data stored and processed by us. This may be done by emailing us at the address referred to in the [Contact Us] section below; • To rectification of Personal Data that we hold on a user's behalf, in instances where such Personal Data is incorrect or incomplete; • Of erasure of Personal Data ('right to be forgotten') if such information is no longer needed for the original processing purpose, alternatively if a user withdraws their consent and there is no other reason or justification to retain such Personal Data, further alternatively, if a user has objected to such Personal Data being processed and there is no justified reason for the processing of such Personal Data; • to restrict/suspend processing of Personal Data to only that which is strictly necessary for us to perform our services to you; If we breach any of the terms of this Privacy Policy, to complain to the requisite data protection authority in their territory; • To withdraw their consent at any time, if processing of Personal Data is based on consent; • To object to processing of Personal Data, if such processing is based on legitimate interests; and • To object to the processing of Personal Data for direct marketing purposes.

We may disclose your Personal Data to the following persons for the purposes of our rendering our services to you, and for those reasons recorded in 'Use of your Personal Data' above: • Affiliated Companies • Service Providers If our services are provided in conjunction with, or by involvement of third parties, such third parties may need to have your Personal Data in order to fulfill your request. In such instance we will ensure that such disclosures are in accordance with this Privacy Policy and applicable laws.

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: • Comply with a legal obligation • Protect and defend the rights or property of the Company • Prevent or investigate possible wrongdoing in connection with the Service • Protect the personal safety of Users of the Service or the public • Protect against legal liability

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. Although absolute security cannot be guaranteed on the internet, we have in place up-to-date, reasonable technical and organizational security measures to protect your Personal Data against accidental or intentional manipulation, loss, misuse, destruction or against unauthorized disclosure or access to the information we process online. While we cannot ensure or warrant the security of any Personal Data you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments. We store your Personal Data directly, or alternatively, store your Personal Data on, and transfer your Personal Data to, a central database. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of Personal Data, we will take the necessary steps to ensure that your Personal Data is adequately protected in that jurisdiction by means of ensuring that standard data protection clauses are enforced as envisaged by applicable data protection regulations. Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy or as required by applicable legislation. The Personal Data we collect from users shall only be accessed by our employees, representatives and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons. We shall have the right, but shall not be obliged, to monitor or examine any information and materials including any website link that you publish or submit to us for publishing on the Site. You shall be solely responsible for the contents of all material published by yourself. We will not sell, share, or rent your Personal Data to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of our services and/or the marketing thereof.

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please Contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers. Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please Contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

The services available through the Website, may contain links to other third party websites, including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms ('Third Party Websites'). If you select a link to any Third Party Website, you may be subject to such Third Party Website's terms and conditions and/or other policies, which are not under our control, nor are we responsible therefore. Hyperlinks to Third Party Websites are provided 'as is', and we do not necessarily agree with, edit or sponsor the content on Third Party Websites. We do not monitor or review the content of any Third Party Website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of other websites, either. Users should evaluate the security and trustworthiness of any Third Party Website before disclosing any Personal Data to them. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of Personal Data.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the 'Last updated' date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

We only process your Personal Data in compliance with this Privacy Policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your Personal Data or are unsatisfied with how we have handled your Personal Data, you have the right to lodge a complaint with the supervisory authority in your country.

Have more questions? Contact us by email: customerservice@ooredoo.om